Inbound Customer Service Agent (Jobs - Other Jobs)

Item ID 2787100 in Category: Jobs - Other Jobs

Inbound Customer Service Agent


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**Responsibilities**:
1. **General Duties**:
- Handle inbound customer service calls from different Fortune 500 companies.
- Serve as the initial point of contact for banking inquiries, retail, commercial, and online banking concerns.
- Address issues related to bank cards, fraud, forgery, identity theft, policy, and procedural questions.
- Provide support for existing and prospective clients through inbound calls.

2. **Specific Expectations**:
- Resolve customer concerns across a variety of services, including home improvement, cruise lines, amusement parks, and electricity companies.
- Perform administrative tasks, which may involve updating records and handling client issues accurately and efficiently.

3. **Requirements**:
- A 1099 position; candidates choose their own hours post-certification.
- Must have a laptop or desktop computer (PC requirements include Windows 10 or 11), a USB hardwired headset, and a physical hard phone connected to a modem.
- Background check required ($30 fee, valid for 3 years).

4. **Pay and Structure**:
- Pay is hourly, generally between $10-$15 per hour, depending on the specific company and role.
- Certification course is provided for free, after which agents can begin working.
- Payments are issued on the 15th and last day of each month, minus an administrative fee.

5. **Additional Notes**:
- The role is designed for flexibility, making it suitable for stay-at-home parents, college students, business owners, and individuals seeking a second or part-time


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Target State: All States
Target City : All Cities
Last Update : Nov 02, 2024 9:06 AM
Number of Views: 26
Item  Owner  : HW Virtual Call Center
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Contact Phone: (None)

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